Refund policy

Thank you for choosing to shop with VoxMeta. We sincerely appreciate your trust and preference. Whether you are selecting products as gifts, for professional purposes, or for personal use, we are committed to delivering a seamless and satisfying experience throughout your browsing, comparison, and purchase journey.

All transactions conducted on the official VoxMeta website (www.voxmeta3d.com) are subject to the following terms and conditions. Please note that placing an order with us signifies your acceptance of the terms outlined below, as well as VoxMeta’s Shipping Policy and Terms of Service. To ensure an efficient and smooth return or exchange process, we kindly request that you carefully review the following guidelines.

VoxMeta-branded products purchased via third-party websites or other retailers (Resellers) must be returned or exchanged in accordance with the respective return and refund policies of the original purchase channels. VoxMeta will not be able to process return or exchange requests for products sold through non-official channels.

 

  • Return, Refund & Exchange Process

Contact: support@voxmeta3d.com
Please provide the following information when applying for return, refund or exchange:

  1. Order number
  2. Purchase account email
  3. Product model name, quantity and serial number (as shown on the scanner label)
  4. Reason for return or exchange
  5. Photos of the product and its intact original packaging

Our customer service team will reply with detailed instructions for subsequent procedures.

 

  • Return

Time Frame: You may initiate a return request within 14 business days from the date of product receipt.
Eligibility: To qualify for a return, your item must be unused, remain in the same condition as when you received it, and be packed in the original packaging. A valid receipt or proof of purchase must be included with the return.
Exemptions: Products that have been used, modified or altered in any way will not be accepted for return or exchange.

 

  • Refunds

Refund Requirements

  1. The product and all accompanying accessories must be free from any signs of human-induced damage.
  2. All accessories and components must be returned to VoxMeta together with the main unit.
  3. To prevent damage during transit, all parts and accessories must be securely packaged for return delivery.

Refund Processing Time

  1. We will review your refund request within 3 business days and notify you of the result and subsequent steps via official email.
  2. Upon receiving our return/exchange confirmation email, please ship the product to the designated address within 5 business days.
  3. Once we receive and inspect the returned product, we will process the refund within 5 business days and notify you via email upon completion.
  4. If you have not received your refund after 14 business days, please contact our customer service team at support@voxmeta3d.com.

Replacement Processing Time

If VoxMeta has sufficient stock, we will ship the replacement product within 7 business days after receiving your returned item. You will be notified via email with the relevant logistics information.

 

  • Shipping Fee Responsibility
  1. Customers may request a full refund within 24 hours of placing an order by sending an email to support@voxmeta3d.com.
  2. Cancellation requests will be processed only if submitted within the time frame allowed by the website and before the order has been shipped.
  3. Once the cancellation is approved, we will process the refund within 3 business days.
  4. Orders cannot be canceled after they have been shipped.

 

  • Exchange

If you receive a defective or damaged item, you may request a replacement with a new unit. Please contact our customer service team within 14 business days of receiving the defective or damaged product to initiate the exchange process.

 

  • Return & Exchange Service Limitations

Return or exchange requests will not be accepted under the following circumstances:

  1. The returned product is damaged due to improper use or has forged serial numbers/identifiers.
  2. The product is returned without all original accessories, attachments or packaging, or is in a non-functional/non-resellable condition (e.g., with cracks, dents or scratches).
  3. The product has been installed and activated without any manufacturing defects.
  4. The return or exchange request is submitted beyond the 14-business-day window.
  5. The device is not shipped back to us within 5 business days after receiving the return confirmation email from VoxMeta support team.

 

Notes

In case of special circumstances, please send an email to support@voxmeta3d.com for assistance.

In no event shall VoxMeta be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including but not limited to damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or in connection with your use of or inability to use VoxMeta's products.

This Refund Policy may be adjusted in accordance with local laws and regulations. VoxMeta reserves the right to interpret and modify this refund policy at any time in its sole discretion.